Logistics, Trade Administration and Supply Chain

INTRODUCTION Knowledge in shipping i.e. import and export process and documentations is an crucial part of the supply chain process. In import and export activities, there are various kind of documentations involved. During importations, you may require to adhere to various kinds of procedures such as import permit, product certifications, inspection report, pharmaceutical approvals whereas for export, you may require up to found kinds of contract like, sales agreement, contract of carriage, contract of finance and contract of cargo insurance. The shipper or importer is also required to comply to requirements of the consignee’s or exporters country. These requirements changes frequently and very often irregular documents creates confusion and resulting to delay of customs clearance and delivery of goods. Incoterms are the key rules of shipping in determining how costs and risks are allocated to the parties and can reduce conflict among traders, therefore minimise trade disputes an

INTRODUCTION In wake of the September 11, 2001 terror attack on the US establishment, the Bureau of Customs & Border Protection (CBP) initiated a tighter security at US borders and cautioned the business community on the possible breaches in cargo security. It also prompted CBP to initiate a security program known as the Customs-Trade Partnership Against Terrorism (C-TPAT). This joint initiative between the CBP and the business community worldwide will not only help to strengthen the supply chain security but it will also give visible benefits to those companies choosing to participate. In exchange for implementing improve security measures and communicating security requirements to their business partners, importers can expect to reduce inspection proceedings and achieve quicker of imported freight. COURSE OBJECTIVES The objective of this program is to provide awareness on the various proceedings outlined in C-TPAT to enhance security throughout the supply chain in a

PENGENALAN Gudang adalah merupakan bangunan komersial yang digunakan untuk menyimpan pelbagai jenis barangan daripada bahan-bahan mentah, barangan separuh siap sehinggalah ke barangan siap. Gudang kini digunakan oleh para pengilang, pengimport, pengeksport, pemborong dan syarikat-syarikat pengangkutan bagi menyimpan segala bahan-bahan keperluan, bekalan dan sebagai suatu saluran bekalan bagi memenuhi keperluan pelanggan mereka pada setiap hari. Barangan yang disimpan di dalam gudang adalah merupakan suatu rantaian bekalan yang perlu dikawal agar ianya tidak terkurang atau terlebih bagi memastikan keberkesanan operasi pengilangan dan borong sesebuah syarikat. Justeru daripada itu, pengurusan gudang yang berkesan adalah perlu bagi menjamin keseluruhan operasi pengilang ataupun syarikat pemborong tidak terbeban dengan kos operasi yang kini kian meningkat. OBJEKTIF KURSUS Pada penghujung program ini para peserta akan dapat memahami bertapa pentingnya pengurusan gudang yan

INTRODUCTION In every organisation or company, those who happen to become the first to come into contact with customers are the ones who are going to leave an indelible impression. We call these employees as front-line staffs. Their way of contact and handling customers are important to ensure that the customers return for more of their services. The core issue of customer service is to lessen the disgruntled and dissatisfied customers, therefore further improving the relationship with them. The results will be an obvious turnaround for the organisation or company’s image and business. As such, to manage these front-line staffs and to develop a comprehensive plan to enhance customer service in an organisation is a very important part. This program will help executives and supervisors in charge of front-line staffs to acquire skills, useful tips and techniques in this area in order to enhance the corporate image, increase productivity and businesses. COURSE OBJECTIVES

TAPA’s Incident Information Service (IIS) recorded 10 cargo thefts in Hong Kong in the past five months, producing a total loss of US$402,762 or an average per crime of $40,276. This included one major loss of $111,512 of electronic components from an Origin Facility on 10 September, according to intelligence made available to Vigilant. The crime was recorded as a robbery with an Internal modus operandi. The other incidents, in descending date order, were: • $53,599 – a Theft from Moving Vehicle crime and the loss of a shipment of phones from a vehicle while en route in Hong Kong’s Argyle Street on 22 September • On 17 September, thieves stole computers/ laptops worth $21,097 from a facility in the centre of Hong Kong • Another robbery with an Internal M.O. was reported to TAPA’s IIS on 25 August and involved the theft of metal valued at $24,932 from an Origin Facility • On 4 August, the second of four Theft from Moving Vehicle incidents in this reporting period resulted i