Logistics, Trade Administration and Supply Chain

INTRODUCTION Knowledge in shipping i.e. import and export process and documentations is an crucial part of the supply chain process. In import and export activities, there are various kind of documentations involved. During importations, you may require to adhere to various kinds of procedures such as import permit, product certifications, inspection report, pharmaceutical approvals whereas for export, you may require up to found kinds of contract like, sales agreement, contract of carriage, contract of finance and contract of cargo insurance. The shipper or importer is also required to comply to requirements of the consignee’s or exporters country. These requirements changes frequently and very often irregular documents creates confusion and resulting to delay of customs clearance and delivery of goods. Incoterms are the key rules of shipping in determining how costs and risks are allocated to the parties and can reduce conflict among traders, therefore minimise trade disputes an...

INTRODUCTION In wake of the September 11, 2001 terror attack on the US establishment, the Bureau of Customs & Border Protection (CBP) initiated a tighter security at US borders and cautioned the business community on the possible breaches in cargo security. It also prompted CBP to initiate a security program known as the Customs-Trade Partnership Against Terrorism (C-TPAT). This joint initiative between the CBP and the business community worldwide will not only help to strengthen the supply chain security but it will also give visible benefits to those companies choosing to participate. In exchange for implementing improve security measures and communicating security requirements to their business partners, importers can expect to reduce inspection proceedings and achieve quicker of imported freight. COURSE OBJECTIVES The objective of this program is to provide awareness on the various proceedings outlined in C-TPAT to enhance security throughout the supply chain in a...

INTRODUCTION In every organisation or company, those who happen to become the first to come into contact with customers are the ones who are going to leave an indelible impression. We call these employees as front-line staffs. Their way of contact and handling customers are important to ensure that the customers return for more of their services. The core issue of customer service is to lessen the disgruntled and dissatisfied customers, therefore further improving the relationship with them. The results will be an obvious turnaround for the organisation or company’s image and business. As such, to manage these front-line staffs and to develop a comprehensive plan to enhance customer service in an organisation is a very important part. This program will help executives and supervisors in charge of front-line staffs to acquire skills, useful tips and techniques in this area in order to enhance the corporate image, increase productivity and businesses. COURSE OBJECTIVES ...