Merry Christmas & Happy New Year

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Wishing all my friends, colleagues, customers, vendors and readers a Merry Christmas and Happy New Year.

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The Making of a Better Customer Service

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INTRODUCTION In every organisation or company, those who happen to become the first to come into contact with customers are the ones who are going to leave an indelible impression. We call these employees as front-line staffs. Their way of contact and handling customers are important to ensure that the customers return for more of their services. The core issue of customer service is to lessen the disgruntled and dissatisfied customers, therefore further improving the relationship with them. The results will be an obvious turnaround for the organisation or company’s image and business. As such, to manage these front-line staffs and to develop a comprehensive plan to enhance customer service in an organisation is a very important part. This program will help executives and supervisors in charge of front-line staffs to acquire skills, useful tips and techniques in this area in order to enhance the corporate image, increase productivity and businesses. COURSE OBJECTIVES ...
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PPC hosts logistic seminar on Nov 17

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The Penang Port Commission (PPC) will hold a seminar on Nov 17 to help local logistics players better understand the impact of liberalisation of services when the Asean Free Trade Agreement takes effect next year. PPC chairman CL Tan said the seminar entitled ‘Asean Framework Agree-ment on Services (AFAS) – Logistic Sector’ is aimed at helping local logistics players compete with their counterparts in the region. “It is important to equip these players with first-hand knowledge and help them explore new opportunities within the region. “If we fail to do so, it may lead to numerous shortfalls in our local services sectors,” she said at a press conference in George Town on Friday. More than 100 participants are expected to take part in the seminar to be held at Gurney Hotel. The speaker of the seminar is Mohamad Shahabar Abdul Kareem, a senior director of the services development division of the International Trade and Industry Ministry (Miti). Tan said when the Asean Free Trade Agreemen...
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The Port Terminal Operators

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The port or terminal is where the ships berth to load and unload cargoes. Therefore it is vital that the port is equipped adequately to ensure that the shipping operations are performed effeciently. The effeciency of a port is a vital factor for consideration by shipping line when deciding on whether its vessels should serve the port directly or otherwise. The port terminal operator is responsible for: Providing storage space for cargoes and containers; Guiding ships into and out of the port safely; Receiving cargoes and containers from shippers for exports; Delivering imported cargoes and containers to consignees; Loading and unloading goods and containers onto and from ships. The Stevedores The Stevedores are responsible for the planning of stowage and for loading and unloading of cargoes. Stevedores are mainly required for the operations of conventional vessels. For container vessels, the ship planner is responsible for the planning of container stowage on the vessel whilst the CFS ...
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